Community Head
KRA:
- Define the purpose, mission, and long-term goals of the community
- Develop a comprehensive strategy to achieve those goals, including content creation, engagement tactics, and community initiatives
- Continuously assess and refine the community strategy based on member feedback and evolving needs
- Define and communicate community guidelines, code of conduct, and content standards
- Collaborate with legal and compliance teams to ensure community activities align with regulatory requirements and company policies
- Share community insights and success stories with relevant stakeholders to demonstrate the value of the community
- Act as a liaison between the community and the organization, ensuring community members' voices are heard and their needs are addressed
KPI:
- Community engagement: Measure the level of activity, participation, and interactions within the community
- Member satisfaction: Track member feedback, sentiment, and overall satisfaction through surveys and community feedback channels
- Success of community initiatives: Monitor the success and impact of community initiatives, such as events, webinars, or user-generated content campaigns
Experience:
- 6-8 years of experience in community management, social media, or related fields, with proven leadership skills and a good knowledge of online community dynamics.
Salary:
- Upto 30LPA
Community managers and executives
These would come in from various sources, with expertise in managing communities for at least one of (product/growth/design/marketing)- will hire more of these to manage various aspects of the community.
KRA:
- Manage day-to-day community operations, including member onboarding, engagement, and support
- Create and curate content to drive discussions and provide value to the community
- Monitor community activity, moderate discussions, and enforce community guidelines
- Collaborate with cross-functional teams to address member needs and gather insights for community improvements
KPI:
- Member engagement: Measure the level of member activity, contributions, and interactions within the community
- Response time: Track the average time taken to respond to member inquiries or support requests
- Community health: Monitor community sentiment, flag and address any issues or conflicts, and maintain a positive and inclusive community environment
Experience:
- 3-5 years in community management/social media management with at least 1 year of experience in online community management
Salary:
- Upto 18LPA
Platform manager
KRA
- Manage the technical aspects of the community platform (Slack, in our case)
- Configure and customize the platform to meet the community's needs (creating channels, setting up workflows, integrations etc.)
- Ensure the platform is optimized for performance, usability, and security
- Collaborate with the tech team to troubleshoot technical issues and implement enhancements
KPI
- Platform functionality: Track the performance and reliability of Slack, including uptime and responsiveness
- Platform Enhancement: Implementation and monitoring of integrations, workflows, etc. to drive engagement and ease of use.
Experience:
- 2-4 years in technical support and platform management, with at least 1 year in online community (preferably Slack) management
Salary:
- Upto 12 LPA
Finance Support (Shared resource)
